1. Knowledge Base
  2. Product Resources

Frequently Asked Questions (FAQ)

This is our curated list of common queries and their corresponding answers. It serves as a quick reference for users seeking information, resolving common issues, and understanding key aspects of Atlas UP.

What is Atlas UP and how does it work?

Atlas UP is an AI SaaS solution that allows you to ask questions about your company data, much like using a general language model. It links to different internal systems, such as HR and finance, to give you a full business overview. Just enter your question, and Atlas UP retrieves and simplifies the relevant data, making it easy to understand complex information.

How is Atlas UP different from other AI Chat tools like ChatGPT?

Atlas UP is an AI SaaS tool geared to answer your business questions by connecting to HR systems, with plans to include finance and sales. It's built for accuracy and adapts to real-time data changes, giving you reliable answers for key decisions. Access it easily via a web browser—no installation required.

How do I access Atlas UP?

Accessing Atlas UP is easy—no installation needed. Just go to the specific URL in your web browser and you can use all its features from any internet-connected device. It's a hassle-free way to stay productive wherever you are.

How do I get started with Atlas UP?

Getting started with Atlas UP is a seamless process!

First, navigate to the Atlas UP website and create an account. Once registered, you'll have the opportunity to integrate Atlas UP with your existing HR, finance, or sales systems using our easy-to-follow setup guides. With the integrations in place, you can begin querying your business data right away through the Atlas UP interface. If you encounter any challenges during the setup process, our support team is always available to assist you.

What systems can Atlas UP connect to?

Atlas UP starts by linking to HR systems, with plans to add finance and sales connections for a fuller business picture. This will give you in-depth insights across multiple areas. Integration details may differ, so it's good to check our documentation or reach out to our support team for full info. [link to integrations]

How do I update Atlas UP to the latest version?

No need for manual updates with Atlas UP. It auto-updates in the background, so you always have the newest features and security fixes without any disruptions. This lets you concentrate on your work while enjoying ongoing improvements.

What are the key features of Atlas UP?

Atlas UP is designed with an array of key features that cater to the dynamic needs of businesses and organizations. 

  • Robust Security: Atlas UP's security framework ensures the protection of user data, with AI-generated analytics that keep data internal.
  • Live Data Connection: Unlike tools using static data, Atlas UP continuously updates with live business data, offering accurate, real-time insights.
  • Adaptive AI Integration: The platform's flexible architecture integrates multiple AI technologies, catering to various user needs and evolving business tools.
  • User Accessibility: Optimized for desktop and tablet use, with a mobile app in development for enhanced accessibility on smartphones.
  • Future-Proofing: Atlas UP's adaptability ensures it remains compatible with a range of business tools for comprehensive insight compilation.

How secure is my data with Atlas UP?

Atlas UP takes your data security seriously. We use strict protocols and industry standards to keep your info safe. Data is encrypted and sent securely, and our unique process allows us to generate AI analytics without exposing your data to external language models. We're always up-to-date with the latest security measures, ensuring a trustworthy environment for your data.

For more information regarding our data policies, visit <link for privacy policy>

Can I customize the settings in Atlas UP?

Right now, the Beta version of Atlas UP has limited customization while we focus on key features. But we plan to add more custom options as the product matures. Keep an eye out for updates, and we welcome your feedback to help guide future improvements.

I'm experiencing a technical issue with Atlas UP. What should I do?

If you encounter any technical issues with Atlas UP, please contact our support team at the provided support email or phone number. We are ready to assist you with any difficulties you may encounter, ensuring a smooth and efficient resolution.

Is there a user guide or documentation available for Atlas UP?

We offer a detailed user guide for Atlas UP, covering features, how-to's, and problem-solving. It's useful for both new and seasoned users. Find it on our website, in the software's "Help" section, or directly in our Knowledge Base. We aim to provide straightforward resources to help you make the most of Atlas UP.

How do I request new features or provide feedback about Atlas UP?

We value user input and encourage feedback on Atlas UP's functionality. If you have ideas for new features or improvements, we want to hear from you! You can submit your suggestions through our feedback submission form available on our website or contact our support team directly. Your insights are instrumental in guiding our ongoing development efforts, and we appreciate your collaboration in making Atlas UP even more robust and user-friendly.

What are the system requirements for using Atlas UP?

Atlas UP requires a stable internet connection and works with latest versions of Chrome, Firefox, Safari, and Edge browsers. It's compatible with most devices and operating systems like Windows, macOS, Linux, iOS, and Android, allowing you to use it from anywhere without extra setup.

How do I integrate Atlas UP with my existing HR systems?

Integrating Atlas UP with your existing HR systems is a straightforward process that has been designed with user convenience in mind. To initiate the integration, you'll need to access the "Integration" section within the Atlas UP dashboard. Here, you'll find step-by-step instructions and available connectors for popular HR systems. Select the HR system you wish to connect, and follow the guided prompts, which may include entering specific API credentials or authorization keys. In most cases, Atlas UP will provide pre-built connectors for common HR platforms, simplifying the integration process. If you're using a custom or less common HR system, our support team is available to assist with the integration, ensuring a smooth and secure connection between Atlas UP and your HR data. Once the integration is complete, Atlas UP will begin to sync with your HR systems, enabling you to ask questions and receive insights related to your specific business data. Our robust integration process maintains the security and confidentiality of your data while allowing Atlas UP to harness the information necessary to provide accurate and timely insights.

How does Atlas UP's automatic update work?

Atlas UP updates automatically in the background, giving users the latest features without manual downloads or interruptions. Just refresh or log in for the newest version with all enhancements, ensuring a hassle-free experience.

[insert screen shot or video]

Can Atlas UP be used across different platforms and devices?

Atlas UP's web app is optimized for desktops, with a user-friendly design for business needs. A mobile app, promising a smoother experience on smartphones, is on its way, showcasing our dedication to multi-device accessibility.

What are the subscription plans and pricing for Atlas UP?

More information to come.

What pricing options are available for Atlas UP?

Atlas UP provides flexible pricing for all business sizes, from basic to full-featured plans. Visit our pricing page for details on subscriptions and special offers, or contact our sales team [sales contact page] for personalized plan recommendations.

How do I submit a bug report if something isn't working correctly in Atlas UP?

Experiencing issues with Atlas UP? Easily submit a bug report via the "Troubleshooting" section or use our chat interface for guidance on reporting problems and suggesting features. Your input is crucial for enhancing Atlas UP.

What support options are available for Atlas UP users?

Atlas UP provides a variety of quick support options: an extensive Knowledge Base, instant AI chat help, and direct email or phone access to our tech team. For more detailed issues, users can book one-on-one sessions, ensuring help is always at hand for every user.